Store Policy

Customer Care

Store Policy for the Sale of Vending Machines

1. Introduction This Store Policy outlines the terms and conditions governing the sale of vending machines by DC Vending (referred to as "the Vendor") to customers (referred to as "the Customer"). The policy covers payment, delivery, warranties, returns, and customer support services, ensuring transparency and a smooth purchasing process.

2. Product Information

2.1 Machine Specifications

The Vendor provides detailed specifications for each vending machine, including size, capacity, energy usage, and any special features.
All machines are sold new unless explicitly stated as refurbished or used.

2.2 Pricing

Prices listed are in dollars and include applicable taxes unless otherwise noted.
Pricing does not include delivery and installation fees unless specified as part of a promotion or offer.
Discounts and special promotions may apply periodically and will be reflected at the time of purchase.

3. Payment Policy

3.1 Payment Methods

The Vendor accepts various payment methods, including credit cards, debit cards, bank transfers, and approved financing options.
Payment in full is required before the vending machine is shipped, unless otherwise agreed upon in a financing agreement.

3.2 Financing Options

Financing options may be available for qualifying customers. Terms and conditions will vary depending on the financing provider.
The Customer must complete a credit check and provide necessary documentation to qualify for financing.
A co-ownership or lease-to-own agreement may be offered as part of the financing plan.

3.3 Late Payments

Late payments on financing or installment plans will incur interest charges or penalties as outlined in the financing agreement.
Machines may be repossessed or the sale agreement terminated if payments are not made according to the agreed schedule.

4. Delivery and Installation

4.1 Delivery Schedule

The Vendor aims to deliver vending machines within 7–14 business days from the date of purchase, subject to machine availability and the delivery location.
Shipping fees are calculated based on location and machine size. Delivery costs will be confirmed before finalizing the sale.

4.2 Installation

Professional installation services are available and may be included in the final price if stated during purchase.
Customers are responsible for ensuring the site is ready for installation (power outlets, space, etc.). If the site is not ready at the time of delivery, additional charges may apply for rescheduling the installation.

5. Returns and Refunds

5.1 Return Eligibility

Vending machines may be returned within 30 days of delivery, provided they are in their original condition, unused, and undamaged.
Custom orders and machines with modifications are non-returnable unless defective upon delivery.

5.2 Return Process

Customers must contact the Vendor’s customer service department to initiate a return.
Returned machines must be repackaged securely, and the Customer is responsible for return shipping costs unless the return is due to a defect or damage during shipping.
Once the machine is received and inspected, a refund will be issued within 10 business days. The refund will exclude any non-refundable shipping or installation costs.

5.3 Non-Returnable Items

Any vending machines that have been used, installed, or damaged by the Customer after delivery.
Customized machines that have been built to specific customer specifications.

6. Warranty Policy

6.1 Warranty Coverage

All vending machines come with a standard one-year manufacturer’s warranty, covering parts and labor for any manufacturing defects or operational failures under normal use.
Extended warranties may be available at the time of purchase for an additional cost.

6.2 Warranty Claims

In the event of a malfunction or defect during the warranty period, the Customer must notify the Vendor to arrange a repair or replacement.
The warranty does not cover damage caused by improper use, unauthorized modifications, or external factors (e.g., electrical surges, environmental conditions).

6.3 Warranty Exclusions

Damage caused by the Customer or third-party installers not approved by the Vendor.
Normal wear and tear, consumables (e.g., lightbulbs, batteries), and routine maintenance.
Issues caused by vandalism, accidents, or misuse of the vending machine.

7. Maintenance and Support

7.1 Ongoing Maintenance

The Vendor offers maintenance and servicing packages for vending machines. Customers may choose from periodic maintenance plans to ensure optimal machine performance.
Emergency repair services are available for an additional fee outside the warranty period.

7.2 Technical Support

Technical support is available during business hours to assist customers with machine setup, troubleshooting, and other inquiries.

8. Limitation of Liability

The Vendor is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use the vending machine, including but not limited to loss of profits or revenue, business interruptions, or customer dissatisfaction.
The Vendor’s liability is limited to the repair or replacement of the vending machine in accordance with the warranty terms.

9. Customer Responsibilities

9.1 Proper Use

Customers are responsible for using the vending machine in accordance with the manufacturer’s instructions.
The Customer is liable for any damage caused by improper use, vandalism, or third-party tampering.

9.2 Site Preparation

Customers must ensure that the vending machine’s installation site meets all necessary power, space, and environmental requirements.

10. Amendments

The Vendor reserves the right to modify this policy at any time. Customers will be notified of any changes that affect their rights or obligations.

11. Contact Information For further information regarding sales, installation, or returns, please contact:

DC Vending
Customer Service Department
Email: danielkmcqueen1@yahoo.com
Phone: +1 (910) 261-6563

This Store Policy ensures that customers understand the terms and conditions associated with purchasing a vending machine, ensuring clarity on responsibilities and protections.

Privacy & Safety

Privacy and Safety Policy for Vending Machines

1. Introduction This Privacy and Safety Policy governs the collection, use, and protection of personal and transactional information related to the purchase, operation, and co-ownership of vending machines by DC Vending ("the Vendor") and the Customer ("the Customer"). This policy also outlines the safety measures implemented to ensure the secure operation and management of vending machines.

2. Privacy Policy

2.1 Collection of Personal Information

The Vendor collects personal information from the Customer during the purchasing process, including but not limited to name, contact information, billing and shipping addresses, payment details, and transaction history.

Additional data may be collected if the vending machine integrates with digital payment systems, loyalty programs, or remote monitoring features, such as user interaction data, machine performance, and sales analytics.

2.2 Use of Personal Information

The Vendor uses personal information to process orders, manage deliveries, provide installation and support services, and for billing purposes.

Transaction and operational data collected from the vending machines may be used to improve product offerings, enhance machine performance, and optimize customer service.

Personal information may also be used for marketing purposes, such as informing the Customer about promotions or new product offerings, with the Customer’s consent.

2.3 Data Sharing and Third Parties

The Vendor does not sell, rent, or share personal information with third parties for commercial purposes without the Customer's explicit consent.

Information may be shared with third-party service providers (e.g., payment processors, shipping companies) to facilitate the completion of transactions or delivery of services.

The Vendor may share data with regulatory or law enforcement authorities if required by law.

2.4 Data Security

The Vendor takes the security of personal and transactional data seriously and implements industry-standard practices to safeguard it.

Sensitive data, such as payment information, is encrypted during transmission using SSL (Secure Socket Layer) or similar encryption technologies.

Access to personal data is restricted to authorized personnel who are required to maintain confidentiality.

2.5 Data Retention

Personal data collected for the purposes of the vending machine purchase and operation will be retained for as long as necessary to fulfill the services provided or as required by law.

Customers may request the deletion or correction of their personal information at any time by contacting the Vendor's customer service department.

2.6 Customer Rights

The Customer has the right to access, modify, or delete their personal data stored by the Vendor.

Customers can opt-out of marketing communications by following the instructions included in such messages or contacting the Vendor directly.

Requests to exercise these rights can be submitted to the Vendor’s customer service team.

3. Safety Policy

3.1 Machine Safety

The Vendor ensures that all vending machines meet safety standards and are designed with features that prioritize user safety, including anti-tampering systems, electrical safety, and mechanical protection.

Machines will be installed following appropriate safety protocols, with proper grounding, spacing, and ventilation to prevent overheating, electrical hazards, or mechanical issues.

3.2 Customer Safety During Use

Vending machines are equipped with safety mechanisms such as anti-pinch doors, child-proof dispensing slots, and stable construction to minimize the risk of injury during use.

The Customer is responsible for ensuring that the vending machine is placed in a safe location, free from hazards such as water, excessive heat, or unstable surfaces.

3.3 Maintenance and Safety Inspections

The Vendor recommends regular maintenance and safety inspections of the vending machine to ensure proper functionality and user safety.

Maintenance services provided by the Vendor include checks for electrical safety, component wear, and potential hazards that could compromise machine performance.

If the machine shows any sign of malfunction or damage, it should be turned off and reported to the Vendor for repair or replacement.

3.4 Remote Monitoring and Data Safety

For vending machines equipped with remote monitoring systems, the Vendor uses secure communication channels to transmit machine data and performance analytics.

Data generated by the machine (e.g., sales information, inventory status) is stored in a secure, encrypted database accessible only to authorized personnel and the Customer.

3.5 Digital Payment Security

Vending machines that accept digital payments are equipped with secure payment gateways that comply with PCI-DSS (Payment Card Industry Data Security Standard) to protect cardholder information.

The Vendor ensures that all payment systems are regularly updated and secured against cyber threats such as hacking, card skimming, or unauthorized access.

4. Liability for Customer-Operated Machines

4.1 Customer Responsibilities

The Customer is responsible for maintaining the safe operation of the vending machine after installation, including keeping the machine in proper working order and ensuring it is accessible in a safe manner.

Customers must notify the Vendor if they identify any safety issues or malfunctions that may pose a risk to users.

4.2 Vendor Liability

The Vendor is not liable for injuries or damages caused by the improper use or tampering of the vending machine by the Customer or third parties.

The Vendor’s liability for damages caused by manufacturing defects or improper installation is limited to repair or replacement of the vending machine as per the warranty policy.

5. Amendments and Updates

The Vendor reserves the right to modify this Privacy and Safety Policy to reflect changes in business practices or legal requirements. Customers will be notified of significant changes via email or website updates.

6. Contact Information For questions or concerns regarding privacy, safety, or any other issues, please contact:

DC Vending

Privacy and Safety Department

Email: danielkmcqueen1@yahoo.com

Phone: +1 (910) 261-6563

This Privacy and Safety Policy ensures the protection of the Customer’s personal data and the safe operation of the vending machines, aligning with industry standards for privacy and user safety.

Wholesale Inquiries

Wholesale Policies for Vending Machines

1. Introduction This Wholesale Policy governs the terms and conditions of purchasing vending machines in bulk from DC Vending (referred to as "the Vendor"). These terms apply to distributors, resellers, and businesses (referred to as "the Customer") interested in purchasing vending machines at wholesale rates for resale or business operations.

2. Eligibility for Wholesale Pricing

2.1 Minimum Order Quantity

Wholesale pricing is available for orders that meet the minimum quantity requirement, typically [X] units of vending machines. Orders below this threshold will be charged at the standard retail price.
The exact minimum order requirement will be communicated at the time of inquiry.

2.2 Business Registration

To qualify for wholesale pricing, the Customer must provide valid proof of business registration, including a business license, tax ID number, and reseller certificate (if applicable).
The Vendor reserves the right to verify the authenticity of the Customer’s business and may reject wholesale orders if eligibility criteria are not met.

3. Pricing and Payment

3.1 Wholesale Pricing

Wholesale pricing will be calculated based on the volume of the order, machine model, and any customization requirements.
Bulk discounts may be available for higher order quantities, with pricing tiers outlined at the time of negotiation.

3.2 Payment Terms

Wholesale orders typically require a 50% deposit at the time of order confirmation, with the remaining balance due before shipping.
Payment methods accepted include bank transfers, credit cards, and other pre-approved payment options.
Payment terms for large orders or returning wholesale customers may be negotiated on a case-by-case basis (e.g., net 30 days).

3.3 Late Payments

Late payments are subject to interest charges of [X]% per month or the maximum amount permitted by law.
The Vendor reserves the right to withhold future shipments or cancel orders if payment terms are not met.

4. Ordering Process

4.1 Order Placement

Wholesale orders must be submitted via email or the Vendor’s wholesale portal (if applicable).
A purchase order (PO) must include the model, quantity, any customization requests, and delivery details.

4.2 Order Confirmation

Once the order is received, the Vendor will issue an order confirmation with a pro forma invoice detailing costs, estimated delivery time, and payment terms.
The order will only be processed once the deposit is received.

4.3 Order Modifications

Any modifications to the order, including changes in quantity, delivery address, or machine specifications, must be requested in writing before the order is processed.
Order changes may result in price adjustments or delays in delivery.

5. Shipping and Delivery

5.1 Shipping Costs

Shipping costs for wholesale orders are typically the responsibility of the Customer unless otherwise agreed upon in writing.
Shipping fees will be calculated based on the order size, destination, and shipping method (e.g., ground, air freight, sea freight).

5.2 International Shipping

For international wholesale orders, the Customer is responsible for import duties, taxes, customs clearance, and any other fees associated with international shipping.
The Vendor will provide necessary documentation for customs purposes, but the Customer is required to handle all import-related processes.

5.3 Delivery Timeframes

Delivery times will vary based on order size, machine availability, and shipping destination.
The Vendor will provide an estimated delivery schedule at the time of order confirmation. Delays due to logistics, weather, or customs issues are beyond the Vendor's control.

6. Returns and Refunds

6.1 Return Policy

Wholesale orders are generally non-returnable unless the vending machines are found to have manufacturing defects or were damaged during shipping.
Any returns must be authorized by the Vendor, and machines must be returned in their original condition and packaging within [X] days of receipt.

6.2 Restocking Fee

In certain cases where returns are accepted (e.g., overstock), a restocking fee of [X]% of the total order value may apply.

6.3 Refund Process

Refunds for defective or damaged items will be processed within [X] days of the Vendor receiving the returned machines. Refunds will be issued to the original payment method, minus any shipping or handling fees.

7. Warranty and Support

7.1 Warranty Coverage

All vending machines sold under the wholesale agreement are covered by a standard manufacturer’s warranty for [X] year(s), covering parts and labor for defects under normal use.
Extended warranty options may be available for wholesale customers at the time of purchase.

7.2 Support Services

Wholesale customers are entitled to technical support and troubleshooting services during the warranty period. Support may be provided via phone, email, or on-site visits depending on the issue.
After the warranty period, maintenance and repair services may be provided at additional costs.

8. Exclusivity and Territory Rights

8.1 Exclusive Distribution

Exclusive distribution rights may be negotiated for certain vending machine models or within specific geographic regions. These agreements will be outlined in a separate distribution contract.
The Customer must meet sales volume targets to maintain exclusive distribution rights.

8.2 Non-Exclusivity

Wholesale purchases do not guarantee exclusivity unless otherwise agreed upon. The Vendor reserves the right to sell vending machines to other businesses within the same geographic area.

9. Resale and Branding

9.1 Resale Pricing

The Customer is free to set their own resale prices for the vending machines, but the Vendor may provide recommended retail prices (RRP) for consistency within the market.
The Customer must ensure that resale pricing complies with all local regulations regarding pricing and advertising.

9.2 Branding and Marketing

The Vendor may provide marketing materials (e.g., brochures, photos, videos) to assist the Customer in promoting the vending machines.
Any co-branding, private labeling, or use of the Vendor’s trademarks must be pre-approved in writing.

10. Limitation of Liability

The Vendor is not liable for any indirect, incidental, or consequential damages related to the resale, use, or inability to use the vending machines by the Customer or end-users.
The Vendor’s liability is limited to the repair or replacement of defective vending machines under the warranty terms.

11. Governing Law

This Wholesale Policy and any disputes arising from it will be governed by the laws of [Jurisdiction].

12. Contact Information For wholesale inquiries, order support, or additional information, please contact:

DC Vending
Wholesale Department
Email: danielkmcqueen1@yahoo.com

Phone: +1 (910) 261-6563

This Wholesale Policy provides clear terms and conditions for businesses interested in purchasing vending machines in bulk, ensuring a structured and fair process for both the Vendor and the Customer.

Payment Methods